Returns and Refund
Returns Policy
Due to the delicate and personal nature of jewellery products, we apply the following returns policy:
- Returns may be requested within 7 days of delivery. Contact info@lexisjewels.co.za
- Items must be unworn, unused, and returned in their original packaging.
- For hygiene and safety reasons, earrings and custom-made items are non-returnable, unless faulty.
- Sale or clearance items are non-refundable.
- Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
We reserve the right to refuse returns that do not meet these conditions.
Refund Policy
- Refunds are processed only after returned items have been received and inspected.
- Approved refunds will be issued to the original payment method used at checkout.
- Please allow 5–10 business days for refunds to reflect, depending on your payment provider.
- Shipping fees are non-refundable.
If your jewellery item arrives damaged or faulty, please notify us within 48 hours of delivery and include clear photographs for assessment.